Guest Services / FAQ

What Are Our Ticket Star Box Office Hours

  • Monday – Friday: 11am – 5pm
  • Day of Events: Until 8pm
  • Saturday & Sunday: The box office will be staffed on Saturdays and Sundays only if the Resch Center Complex has an event or an on-sale.

What Is the Sensory Safe Zone (SSZ)?

The SSZ is a safe, secure, quite area available to our patrons and their loved ones who are struggling to cope with the performance they are attending rather than leave the facility completely.
For a complete description of the area and the services offered visit the Sensory Safe Zone page.

What is Our Weapons Policy?

To the fullest extent permitted by applicable law, PMI Entertainment Group (PMI), with the exception of ON-DUTY LAW ENFORCEMENT, prohibits all employees, customers, suppliers, vendors and all other persons from carrying any weapon on any PMI operated property or while acting as an agent or employee of PMI. PMI maintains the right to make an exception to this policy for suppliers, vendors, and customers if the nature of a show or event calls for such an exception. For purposes of this policy, a “weapon” includes any implement, tool or device that is primarily designed to inflict injury or death to any person or animal. “Weapons” therefore include all firearms (loaded or unloaded), all knives in excess of three inches in length, certain chemical agents (tear gas or pepper spray), tasers and billy clubs.

Only law enforcement officers are authorized to carry a firearm on company premises.

If you know of a violation of this policy, contact your supervisor or Manager on Duty immediately. Employees who violate this policy will be subject to disciplinary action, up to and including termination of employment.

Do We Have Special Needs Services?

If you have special needs or require ADA services please visit the ADA Services page.If you and your companion require special needs or ADA accessible seating, please call Ticket Star at 800.895.0071 or visit the Ticket Star box office in the Resch Center.

ADA seating is also available online at ticketstaronline.com.

Do We Offer Listening Devices?

Listening devices are available for use during events where the Resch Center’s internal sound system is utilized. If you require a listening device, please call Ticket Star at 800.895.0071 at least 2 weeks prior to event day. Your device will be available at the box office when you arrive.

Do We Accommodate Customers of Size?

In order to accommodate all customers and ensure everyone has access to safe and comfortable seating our building offers chairs at the Resch Center that range from 15-19 inches dependent upon the type of seat selected. The Brown County Veterans Memorial Arena has stationary seating which ranges approximately 16 inches in width and, dependent upon the event, may offer folding chairs.

If a customer has any concerns regarding the seating options offered for a specific event we would direct you to contact the Ticket Office at (920)494-3401or 800-895-0071 for assistance and guidance.

What is Our Camera Policy?

The camera policy varies by event and is determined by the show or event in the complex. Since cameras are not allowed for all events, please call Ticket Star at 800.895.0071 in advance for more information. If cameras are allowed the only cameras allowed are small point and shoot digital cameras that can fit in your pocket. Long lens, professional type cameras are NOT allowed.

What Items Are Prohibited In Our Complex?

  • Weapons of any kind
  • Anything that could be used as a weapon
  • Coolers
  • Bags measuring larger than 8.5 x 11 inches
  • Suitcases
  • Backpacks
  • Laser pointers
  • Selfie Sticks
  • Audio/Video recording equipment
  • Professional type cameras without proper authorization
  • Food and beverage carry-ins or beverage containers
  • Laptop computers/tablets/Ipads
  • Balloons
  • Spray String
  • Inflatables
  • Strollers
  • Smoking/vaping inside (smoking and vaping is allowed in designated area(s) outside)
  • Animals or pets of any kind unless they are a service animal or a service animal in training that qualifies as such under ADA guidelines

What Is Our Courtesy Policy?

We ask that all of our patrons demonstrate fan courtesy when attending events at the Resch Center Complex. Improper conduct, including profane or abusive language and throwing objects, may result in ejection from the building. Repeated offenses could result in the loss of ticket privileges.

Is First Aid Available?

First aid facilities are available near section 211 on the upper level in the Resch Center, in the Show Office of Shopko Hall and on the concourse in the Brown County Veterans Memorial Arena. Please ask the nearest usher or event staff person for assistance.

Do We Offer Gift Cards?

Resch Center Ca$h gift cards are available at the Resch Center box office, by phone at 800.895.0071 or online at reschcenter.com or ticketstaronline.com. Resch Center Ca$h can be used towards the purchase of most tickets, food, beverage and merchandise at the Resch Center. Resch Center Ca$h cannot be used at mobile food and beverage stands or merchandise sold outside of the Team Store. For more information...

Do We Have A Lost Child Procedure?

Our staff has a detailed communication plan in case of a lost child. Child will remain with event staff until parents are located. If you are looking for a lost child or need assistance of any kind, please contact any of our Resch Center Complex event staff members.

Is Parking Available?

Parking is located at Lambeau Field. The parking lot can be accessed from Lombardi Avenue or Oneida Street. ADA/Handicapped parking is available on a first-come, first-served basis and subject to parking fees as they apply. 

View Parking Information

Do We Have A Re-Entry Policy?

Some Resch Center Complex events have a no re-entry policy. Once you leave the building during those events, you will not be permitted to return. Please be sure to ask one of the service staff members before leaving the building if you will be able to return.

Do We Offer Refunds?

Ticket Star cannot offer refunds for any ticket purchases unless the event has been canceled by the tour

What Is Our Security Procedure?

The Resch Center Complex creates a safe and secure environment for guests and employees. Venue security personnel reserve the right to determine the method of security checks deemed necessary, including the use of metal detectors and the search of clothing and other items.

Is Our Complex Smoke-Free?

The Resch Center Complex is a smoke-free building. Smoking or the use of e-cigarettes inside may result in ejection from an event and/or an actual citation. There are designated outdoor smoking areas available for your convenience.

Do You provide Tours?

The Resch Center Complex provides group tours of the arena on a limited basis. For more information and availability, contact [email protected].

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